Order Cancellation

Before Shipment: Contact our customer support at [email protected] to cancel your order before receiving the shipment notification.

After Shipment: Order cancellation is not allowed once you receive the shipment notification email confirming that the parcel has been dispatched. You can initiate a return after the delivery by following our “Return & Refund Policy” below.

30-Day Free-Reason Return Policy

If you are unsatisfied with your purchase for any reason, you can return it for a full refund within 30 days of receipt. Please email [email protected] with (1) Your Order Number and (2) the Serial Number (SN) of the product. The returned item(s) must be in good condition, maintain their original quality and function, and include all accessories and original packaging. Once we receive the returned item(s), we will inspect them within a few days. The refund will be processed within 5-10 business days, and you will receive a notification email once it’s initiated. The actual time to receive the refund depends on your bank’s processing speed.

7-Day DOA Return Policy

If you receive a damaged, incorrect, or nonfunctional item, you can return it for an exchange or a full refund within 7 days of receipt. Please email [email protected] with a detailed description of the issue, including pictures or a video demonstrating the problem, and a picture of the entire package. All returned items must be in their original condition, without any signs of use, and sealed in the original packaging. Once we receive and inspect the returned item(s), we will process your refund or exchange immediately.

Important Notes:

Authorized Reseller Purchases: For purchases made from an Authorized Reseller, you must return the initial purchase (including hardware and accessories) to the original point of sale for a refund, subject to the Authorized Reseller’s return policy. Our company will not directly issue a refund for purchases made from an Authorized Reseller, third-party retailer, or third-party marketplace.

Social Media Purchases: For purchases made through our social media shops, such as TikTok, you must initiate a return within your TikTok account and obtain a return label to return your item(s). Once your return is received at our TikTok warehouse, we will process your refund, which you will receive in 5-10 business days.

Annual Membership & Transcription Quota

If you have purchased an Annual Membership or a Transcription Quota but haven’t used or activated it, you are eligible for a full refund within 30 days of the purchase date. To request a refund, please contact our customer support team at [email protected] with your order details. Refunds are processed within 5-10 business days upon approval. Activated or used products are not eligible for refunds.

Accessories

RecolX Technology Limited accepts all unused accessory returns within 30 days of delivery. To begin the return process, please contact our customer support team at [email protected] with your order number.