At RecolX, we are committed to providing reliable shipping options to customers worldwide. Our goal is to ensure exceptional service every day, no matter where you are located.
We aim to ship your order as quickly as possible.
Here’s what you can expect after placing your order:
・Processing Time: Orders are usually shipped within 1-2 business days (excluding weekends and public holidays).
・Delivery Time: Typically, orders are delivered within 7-12 business days.
Shipping Method: Standard Express.
Note:
1. Delivery may be delayed by up to 7 business days during peak periods, due to weather, or carrier issues.
2. Any import duties, taxes, and local sales taxes are the responsibility of the purchaser.
3. We do not process shipments on weekends or holidays, and during periods of high order volume, delivery may be slightly delayed. In such cases, we will send you an email update.
4. If you haven’t received an update within 3 business days, please contact us at support@recolx.ai, and we’ll assist you promptly.
Where Do We Ship To?
We currently ship to the United States, Canada, Australia, the European Union, the United Kingdom, Singapore, Japan, Hong Kong and South Korea.
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United States，Australia, Singapore, Japan, South Korea, Hong Kong, Canada, United Kingdom: Free shipping on all orders.
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European Union: Flat shipping fee of $2.5 to $2.9 USD.
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For other regions, shipping fees will be based on the amount at checkout.
Please note:
We currently do not ship to APO/FPO addresses, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands, Alaska, or Hawaii.
For orders shipped to Europe, we use a prepaid customs duty service, so you will not need to pay any additional taxes upon delivery. This helps ensure a smoother and faster customs clearance process.
Israel: Shipments to the Gaza Strip are not available at this time. Local door-to-door delivery is provided where accessible. Customers will receive prior notification before delivery.
How Can I Track My Order?
To track your order, please visit https://recolx.ai/apps/17TRACK.
For further assistance, please reach out to us at support@recolx.ai. Our customer service team typically responds within one business day.
